/* ============================================================
   Al Fajr CRM — Admin theme: GoHighLevel style (Viral Enterprise)
   Loads AFTER ../styles.css. Only admin pages load this file,
   so the public enquiry form keeps its Al Fajr identity.
   ============================================================ */
@import url('https://fonts.googleapis.com/css2?family=Roboto:wght@400;500;700&display=swap');

:root{
  --pri:#2a9df4; --pri-d:#1c8ce6; --pri-soft:#e8f3fd;
  --side:#29323e; --side-2:#232b35; --side-line:#39424f;
  --side-ink:#c6cede; --side-mut:#8592a3;
  --bg:#f2f5f9; --card:#ffffff; --line:#e5e9f0; --line-2:#eef1f6;
  --ink:#1b2733; --muted:#6a7889; --muted-2:#9aa6b4;
  --ok:#1f9d57; --ok-soft:#e7f6ed; --warn:#b9770b; --warn-soft:#fbf0da;
  --purple:#6d4bd8; --purple-soft:#efeafc; --danger:#d64545; --danger-soft:#fbe9e9;
  --r:8px; --rb:6px;
  --shadow:0 1px 2px rgba(20,35,55,.06),0 1px 3px rgba(20,35,55,.05);
  --shadow-lg:0 8px 28px rgba(20,35,55,.12);
}
body{font-family:'Roboto',system-ui,-apple-system,Segoe UI,sans-serif;background:var(--bg);color:var(--ink)}

/* ---------- App shell ---------- */
.shell{display:flex;min-height:100vh}
.sidebar{width:236px;flex:0 0 236px;background:var(--side);display:flex;flex-direction:column;
  position:sticky;top:0;height:100vh}
.side-brand{display:flex;align-items:center;gap:10px;padding:18px 18px 16px}
.side-brand .ve-mark{width:30px;height:30px;object-fit:contain;flex:0 0 auto}
.side-brand .bt{color:#fff;font-weight:700;font-size:15px;letter-spacing:.2px;line-height:1.1}
.nav{display:flex;flex-direction:column;gap:2px;padding:8px 12px;flex:1}
.nav a{display:flex;align-items:center;gap:11px;padding:10px 12px;border-radius:var(--rb);
  color:var(--side-ink);text-decoration:none;font-size:14px;font-weight:500;transition:background .12s,color .12s}
.nav a .ic{display:inline-flex;width:19px;height:19px;color:var(--side-mut)}
.nav a .ic svg{width:19px;height:19px}
.nav a:hover{background:rgba(255,255,255,.06);color:#fff}
.nav a:hover .ic{color:var(--side-ink)}
.nav a.on{background:rgba(42,157,244,.16);color:#fff;box-shadow:inset 3px 0 0 var(--pri)}
.nav a.on .ic{color:var(--pri)}
.side-user{padding:12px;border-top:1px solid var(--side-line)}
.side-user .su-mail{color:var(--side-mut);font-size:12px;padding:0 6px 8px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.side-user button{display:flex;align-items:center;gap:9px;width:100%;background:none;border:none;cursor:pointer;
  color:var(--side-ink);font:inherit;font-size:13.5px;font-weight:500;padding:9px 12px;border-radius:var(--rb)}
.side-user button .ic{display:inline-flex;width:17px;height:17px}.side-user button .ic svg{width:17px;height:17px}
.side-user button:hover{background:rgba(255,255,255,.06);color:#fff}

.content{flex:1;min-width:0;display:flex;flex-direction:column}
.topbar{height:56px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;
  gap:12px;padding:0 22px;position:sticky;top:0;z-index:15}
.tb-title{font-size:16px;font-weight:700;color:var(--ink)}
.hamb{display:none;background:none;border:none;cursor:pointer;color:var(--ink);padding:4px}
.hamb svg{width:22px;height:22px}
.scrim{display:none}

/* ---------- Page frame ---------- */
.page,.detail{max-width:1180px;width:100%;margin:0 auto;padding:22px 22px 60px}
.page-head{display:flex;align-items:center;gap:14px;margin-bottom:18px;flex-wrap:wrap}
.page-head h1{font-size:20px;margin:0;font-weight:700}
.counts{display:flex;gap:8px;flex-wrap:wrap;margin-left:auto}
.chip{background:#fff;border:1px solid var(--line);border-radius:20px;padding:5px 12px;font-size:12.5px;font-weight:500;color:var(--muted)}
.chip b{color:var(--ink);font-weight:700}
.chip.red b{color:var(--danger)}

/* ---------- Buttons (override styles.css green) ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;width:100%;
  padding:11px 16px;font:inherit;font-weight:500;font-size:14px;color:#fff;background:var(--pri);
  border:none;border-radius:var(--rb);cursor:pointer;transition:background .12s}
.btn:hover{background:var(--pri-d)}
.btn:active{transform:translateY(1px)}
.btn[disabled]{opacity:.6;cursor:not-allowed}
.btn.sec{background:#fff;color:var(--ink);border:1px solid var(--line)}
.btn.sec:hover{background:var(--bg)}
.btn.sm{width:auto;padding:8px 13px;font-size:13px}
.btn.danger{background:var(--danger)}.btn.danger:hover{background:#c23a3a}

.msg{padding:11px 13px;border-radius:var(--rb);font-size:13.5px;margin-bottom:14px;display:none}
.msg.error{background:var(--danger-soft);color:var(--danger);border:1px solid #f2c9c9;display:block}
.msg.ok{background:var(--ok-soft);color:var(--ok);border:1px solid #bfe6cd;display:block}

/* ---------- Login ---------- */
.loginbg{min-height:100vh;display:grid;place-items:center;background:var(--bg);padding:20px}
.logincard{background:#fff;width:min(400px,94vw);border-radius:12px;box-shadow:var(--shadow-lg);
  border:1px solid var(--line);padding:32px}
.ve-login-logo{display:block;height:46px;margin:0 auto 6px;object-fit:contain}
.brand2{display:flex;align-items:center;justify-content:center;gap:8px}
.logincard h1{font-size:19px;margin:16px 0 18px;text-align:center}
.logincard label{display:block;font-size:13px;font-weight:500;margin-bottom:14px;color:var(--muted)}
.logincard input{width:100%;margin-top:6px;padding:11px 13px;border:1px solid var(--line);border-radius:var(--rb);font:inherit;color:var(--ink)}
.logincard input:focus{outline:none;border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft)}

/* ---------- Toolbar / filters ---------- */
.toolbar{display:flex;flex-wrap:wrap;gap:10px;margin-bottom:14px;align-items:center}
.segmented{display:flex;background:#fff;border:1px solid var(--line);border-radius:var(--rb);padding:3px;gap:2px}
/* Mobile twin of .segmented — same filters, one tap. Hidden on desktop; the
   900px query swaps the two. */
.tabsel{display:none;width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:var(--rb);
  background:#fff;font:inherit;font-size:14px;font-weight:500;color:var(--ink)}
.tabsel:focus{outline:none;border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft)}
.segmented button{border:none;background:none;padding:8px 13px;border-radius:5px;cursor:pointer;
  font:inherit;font-size:13px;font-weight:500;color:var(--muted)}
.segmented button.on{background:var(--pri);color:#fff}
.filters{display:flex;gap:8px;flex-wrap:wrap;margin-left:auto}
.filters select,.filters input{padding:9px 11px;border:1px solid var(--line);border-radius:var(--rb);font:inherit;font-size:13.5px;background:#fff;color:var(--ink)}
.filters input{min-width:220px}
.filters select:focus,.filters input:focus{outline:none;border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft)}

/* ---------- Ticket list (GHL table-in-card) ---------- */
.thead{display:grid;grid-template-columns:110px 90px 104px minmax(0,1.4fr) 142px 106px 88px 44px;gap:12px;
  padding:11px 38px 11px 18px;font-size:11px;text-transform:uppercase;letter-spacing:.4px;color:var(--muted-2);font-weight:700;
  background:#fff;border:1px solid var(--line);border-bottom:none;border-radius:var(--r) var(--r) 0 0}
#listWrap{background:#fff;border:1px solid var(--line);border-radius:0 0 var(--r) var(--r);overflow:hidden}
.trow{display:grid;grid-template-columns:110px 90px 104px minmax(0,1.4fr) 142px 106px 88px 44px;gap:12px;align-items:center;
  padding:13px 18px;text-decoration:none;color:var(--ink);border-bottom:1px solid var(--line-2);transition:background .1s}
.trow:last-child{border-bottom:none}
.trow:hover{background:#f7fafd}
.tnum{font-weight:700;font-size:13px;color:var(--pri)}
.tprod{font-size:13px;min-width:0}
.tord{font-size:12.5px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tcust{min-width:0}
.tcust b{display:block;font-size:13.5px;font-weight:500}
.tcust small{color:var(--muted)}
.tcust .phone-line{display:inline-flex;align-items:center;gap:5px}
.copy-phone{border:none;background:none;padding:2px;margin:0;cursor:pointer;color:var(--muted-2);
  display:inline-flex;align-items:center;line-height:0;border-radius:4px;opacity:.6;
  transition:opacity .12s,background .12s,color .12s}
.copy-phone svg{width:13px;height:13px}
.trow:hover .copy-phone{opacity:1}
.copy-phone:hover{background:var(--pri-soft);color:var(--pri)}
.copy-phone.copied{color:#1a9e57;opacity:1}
.tassign{font-size:13px;color:var(--muted)}
.tdate{font-size:12.5px;color:var(--muted)}
.badgecell{display:flex;flex-direction:column;gap:4px;align-items:center}

/* Center the Status + Assigned columns. Class-based so it survives the column
   hiding at narrower widths; the card view (<=760) overrides badge alignment. */
.th-status,.th-assigned{text-align:center}
.tassign{text-align:center}

/* ---------- Badges ---------- */
.badge{display:inline-block;padding:3px 10px;border-radius:20px;font-size:11.5px;font-weight:500;white-space:nowrap}
.s-new{background:var(--pri-soft);color:#1668b8}
.s-in-progress{background:var(--warn-soft);color:var(--warn)}
.s-need-follow-up{background:var(--purple-soft);color:var(--purple)}   /* legacy label, still in history */
.s-follow-up{background:var(--purple-soft);color:var(--purple)}
.s-follow-up-escalate{background:var(--danger-soft);color:var(--danger)}
.s-closed{background:var(--ok-soft);color:var(--ok)}
.badge.overdue{background:var(--danger-soft);color:var(--danger)}

.empty{background:#fff;border:1px dashed var(--line);border-radius:var(--r);padding:44px;text-align:center;color:var(--muted)}
.loading{padding:44px;text-align:center;color:var(--muted)}

/* ---------- Ticket detail ---------- */
.detail{max-width:960px}
.back{color:var(--muted);text-decoration:none;font-size:13.5px}
.back:hover{color:var(--pri)}
.dhead{display:flex;align-items:center;gap:12px;margin:12px 0 18px;flex-wrap:wrap}
.dhead .dnum{font-size:20px;font-weight:700;color:var(--ink)}
.grid2{display:grid;grid-template-columns:1.4fr 1fr;gap:18px;align-items:start}
.panel{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:18px;margin-bottom:16px;box-shadow:var(--shadow)}
.panel h3{margin:0 0 13px;font-size:12px;text-transform:uppercase;letter-spacing:.4px;color:var(--muted-2);font-weight:700}
.kv{display:flex;justify-content:space-between;gap:12px;padding:9px 0;border-bottom:1px solid var(--line-2);font-size:14px}
.kv:last-child{border:none}.kv .k{color:var(--muted)}
.enq{background:var(--bg);border-radius:var(--rb);padding:14px;font-size:14px;white-space:pre-wrap;line-height:1.55}
.ctrl{margin-bottom:14px}
.ctrl label{display:block;font-size:13px;font-weight:500;margin-bottom:6px;color:var(--muted)}
.ctrl select,.ctrl input{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:var(--rb);font:inherit;background:#fff;color:var(--ink)}
.ctrl select:focus,.ctrl input:focus{outline:none;border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft)}
.wa{display:flex;gap:8px;margin-top:4px}
.wa a{flex:1;text-align:center;padding:11px;border-radius:var(--rb);text-decoration:none;font-weight:500;font-size:13.5px}
.wa .whatsapp{background:#25d366;color:#fff}
.wa .call{background:var(--pri-soft);color:#1668b8}
.note{background:var(--bg);padding:11px 13px;margin-bottom:9px;border-radius:var(--rb)}
.note .meta{font-size:12px;color:var(--muted);margin-bottom:3px}
.note .body{font-size:13.5px;white-space:pre-wrap}
.log-line{display:flex;gap:8px;align-items:center;margin:5px 0}
.log-as{font-size:12px;color:var(--muted)}
.noteform textarea{width:100%;padding:11px;border:1px solid var(--line);border-radius:var(--rb);font:inherit;min-height:70px;resize:vertical}
.noteform textarea:focus{outline:none;border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft)}
.noteform .btn{margin-top:8px;width:auto;padding:9px 16px}

/* ---------- KPI widgets (Dashboard) ---------- */
.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:16px;margin-bottom:22px}
.kpi{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:18px;box-shadow:var(--shadow)}
.kpi .lbl{font-size:12.5px;color:var(--muted);font-weight:500;margin-bottom:8px}
.kpi .val{font-size:30px;font-weight:700;line-height:1;color:var(--ink)}
.kpi.alert .val{color:var(--danger)}
.kpi .tgt{margin-top:12px}
.kpi .bar{height:6px;background:var(--line);border-radius:4px;overflow:hidden}
.kpi .bar span{display:block;height:100%;background:var(--pri);border-radius:4px}
.kpi .tgt small{display:block;margin-top:6px;font-size:11.5px;color:var(--muted)}

.section-title{font-size:13px;font-weight:700;color:var(--muted-2);text-transform:uppercase;letter-spacing:.4px;margin:6px 0 12px}
.split{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.bd-row{display:flex;align-items:center;gap:12px;padding:9px 0;border-bottom:1px solid var(--line-2);font-size:14px}
.bd-row:last-child{border:none}
.bd-row .nm{flex:1}
.bd-row .ct{font-weight:700}
.bd-bar{flex:0 0 90px;height:6px;background:var(--line);border-radius:4px;overflow:hidden}
.bd-bar span{display:block;height:100%;background:var(--pri)}

/* ---------- Settings ---------- */
.set-row{display:flex;align-items:center;gap:10px;padding:10px 0;border-bottom:1px solid var(--line-2)}
.set-row:last-child{border:none}
.set-row .grow{flex:1}
.set-row input[type=text],.set-row input[type=number],.set-row select{padding:8px 11px;border:1px solid var(--line);border-radius:var(--rb);font:inherit;font-size:13.5px;background:#fff;color:var(--ink)}
.set-row input:focus,.set-row select:focus{outline:none;border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft)}
.iconbtn{background:none;border:1px solid var(--line);border-radius:var(--rb);cursor:pointer;color:var(--muted);
  padding:7px 10px;font:inherit;font-size:13px}
.iconbtn:hover{background:var(--bg);color:var(--danger);border-color:#f0c8c8}
.addrow{display:flex;gap:8px;margin-top:12px;flex-wrap:wrap}
.addrow input,.addrow select{flex:1;min-width:120px;padding:9px 11px;border:1px solid var(--line);border-radius:var(--rb);font:inherit;background:#fff;color:var(--ink)}
.pill-off{opacity:.5}
.toggle{cursor:pointer;font-size:12px;font-weight:600;padding:5px 10px;border-radius:20px;border:1px solid var(--line);background:#fff;color:var(--muted)}
.toggle.on{background:var(--ok-soft);color:var(--ok);border-color:#bfe6cd}

/* ---------- Pager ---------- */
.pager{display:flex;align-items:center;justify-content:center;gap:16px;margin-top:16px}
.pager[hidden]{display:none}
.pager button{background:#fff;border:1px solid var(--line);border-radius:var(--rb);padding:8px 14px;
  font:inherit;font-size:13px;font-weight:500;color:var(--ink);cursor:pointer}
.pager button:hover:not(:disabled){border-color:var(--pri);color:var(--pri)}
.pager button:disabled{opacity:.45;cursor:default}
.pager span{font-size:13px;color:var(--muted)}

/* ---------- Toast ---------- */
.toast{position:fixed;bottom:22px;left:50%;transform:translateX(-50%);background:var(--ink);color:#fff;
  padding:11px 18px;border-radius:var(--rb);font-size:14px;box-shadow:var(--shadow-lg);opacity:0;
  transition:opacity .2s,transform .2s;pointer-events:none;z-index:50}
.toast.show{opacity:1;transform:translateX(-50%) translateY(-4px)}

/* ---------- Feature A: expandable quick-action rows ---------- */
.trow{position:relative;cursor:pointer;padding-right:38px}
.row-wa{width:34px;height:34px;border-radius:var(--rb);background:#fff;color:#25d366;border:1px solid var(--line);cursor:pointer;
  display:inline-flex;align-items:center;justify-content:center;justify-self:end;transition:background .12s,color .12s,border-color .12s}
.row-wa svg{width:17px;height:17px}
.row-wa:hover{background:#25d366;color:#fff;border-color:#25d366}
/* Unread bell — the customer has replied and nobody has read it on the phone.
   Presence only, never a count: see whatsapp-service/index.js applyChats for
   why a number here would be wrong. Absent bell = no unread OR no link; the
   CRM hides it either way rather than imply "nothing waiting" it can't back. */
.row-wa{position:relative}
.wa-bell{position:absolute;top:-4px;right:-4px;width:14px;height:14px;border-radius:50%;
  background:var(--danger);color:#fff;border:1.5px solid var(--card);
  display:inline-flex;align-items:center;justify-content:center;pointer-events:none}
.row-wa .wa-bell svg{width:8px;height:8px}
/* Must follow the display rule above: [hidden] is display:none by default, and
   setting display on .wa-bell would otherwise override it and pin the bell on. */
.wa-bell[hidden]{display:none}
.trow::after{content:'';position:absolute;right:16px;top:50%;width:7px;height:7px;
  border-right:2px solid var(--muted-2);border-bottom:2px solid var(--muted-2);
  transform:translateY(-50%) rotate(-45deg);transition:transform .16s}
.trow.open::after{transform:translateY(-60%) rotate(45deg)}
.trow.open{background:#f5f9fd}
.tnum{position:relative;z-index:1;text-decoration:none}
.tnum:hover{text-decoration:underline}
.tdrawer{background:#f7fafc;border-bottom:1px solid var(--line-2);padding:16px 18px}
.tdrawer:last-child{border-bottom:none}
.dr-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;align-items:stretch}
.dr-col{display:flex;flex-direction:column}
.dr-col .dr-enq{flex:1}
.dr-h{font-size:11px;text-transform:uppercase;letter-spacing:.4px;color:var(--muted-2);font-weight:700;margin-bottom:8px}
.dr-note{width:100%;min-height:64px;padding:10px 12px;border:1px solid var(--line);border-radius:var(--rb);
  font:inherit;font-size:13.5px;resize:vertical;color:var(--ink);margin-bottom:12px}
.dr-note:focus{outline:none;border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft)}
.dr-update{width:auto;margin-top:0;padding:9px 26px}
.req{color:var(--danger)}
@media(max-width:900px){.dr-grid{grid-template-columns:1fr}}
.dr-enq{background:#fff;border:1px solid var(--line);border-radius:var(--rb);padding:11px 13px;
  font-size:13.5px;white-space:pre-wrap;line-height:1.5;margin-bottom:14px}
.dr-controls{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;align-items:end}
.dr-controls label{display:block;font-size:12px;font-weight:500;color:var(--muted);margin-bottom:5px}
.dr-controls select,.dr-controls input{width:100%;padding:8px 11px;border:1px solid var(--line);
  border-radius:var(--rb);font:inherit;font-size:13.5px;background:#fff;color:var(--ink)}
.dr-controls select:focus,.dr-controls input:focus{outline:none;border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft)}
.dr-actions{display:flex;gap:10px;align-items:center;margin-top:14px;flex-wrap:wrap}
.dr-wa{display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:9px 15px;
  background:#25d366;color:#fff;border:none;border-radius:var(--rb);font:inherit;font-weight:500;font-size:13.5px;cursor:pointer}
.dr-wa:hover{background:#1fbe59}.dr-wa svg{width:16px;height:16px}
.dr-open{color:var(--pri);text-decoration:none;font-size:13px;font-weight:500}

/* ---------- WhatsApp preview modal ---------- */
.wa-ov{position:fixed;inset:0;background:rgba(20,30,45,.5);display:flex;align-items:center;justify-content:center;padding:18px;z-index:60}
.wa-modal{background:#fff;width:min(460px,100%);border-radius:14px;box-shadow:var(--shadow-lg);padding:20px}
.wa-head{display:flex;align-items:center;gap:12px;margin-bottom:16px}
.wa-ic{width:38px;height:38px;border-radius:10px;background:#25d366;color:#fff;display:grid;place-items:center;flex:0 0 auto}
.wa-ic svg{width:22px;height:22px}
.wa-tt{flex:1;min-width:0}
.wa-t{font-weight:700;font-size:15px}
.wa-sub{font-size:12.5px;color:var(--muted)}
.wa-x{background:none;border:none;font-size:24px;line-height:1;color:var(--muted-2);cursor:pointer;padding:0 4px}
.wa-lbl{display:block;font-size:12px;font-weight:500;color:var(--muted);margin-bottom:6px}
.wa-body{width:100%;min-height:132px;padding:12px;border:1px solid var(--line);border-radius:var(--rb);font:inherit;font-size:14px;resize:vertical;color:var(--ink);line-height:1.5}
.wa-body:focus{outline:none;border-color:#25d366;box-shadow:0 0 0 3px #d8f6e2}
.wa-actions{display:flex;gap:10px;margin-top:14px}
.wa-actions .btn{width:auto;flex:1}
.wa-send{background:#25d366;text-align:center;text-decoration:none}
.wa-send:hover{background:#1fbe59}
.wa-note{font-size:12px;color:var(--muted-2);margin-top:12px;line-height:1.45}
/* Cancel keeps its natural width so the two send buttons get the room. */
.wa-actions .wa-cancel{flex:0 0 auto}
/* Send Direct: grey until the service confirms the phone link is live. */
.wa-direct{background:#c8d0da;text-align:center}
.wa-direct.on{background:#25d366}
.wa-direct.on:hover{background:#1fbe59}
.wa-direct[disabled]{opacity:1;cursor:not-allowed}

/* ---------- "Last sent on" (under the per-ticket WhatsApp button) ---------- */
.wa-last-row{margin-top:8px}
.wa-last{font-size:12px;color:var(--muted)}
.wa-last.none{color:var(--muted-2)}
/* A wa.me open is not proof of a send — dotted underline marks the uncertainty,
   and the title attribute spells it out. */
.wa-last.unsure{color:var(--warn);border-bottom:1px dotted currentColor;cursor:help}

/* ---------- WhatsApp connection (Settings) ---------- */
.wa-qr{display:grid;place-items:center;padding:16px;background:#fff;border:1px solid var(--line);border-radius:var(--rb)}
.wa-qr img{width:264px;height:264px;image-rendering:pixelated}
.wa-ok{color:var(--ok)}

/* ---------- Mobile ---------- */
@media(max-width:900px){
  .sidebar{position:fixed;left:0;top:0;z-index:40;transform:translateX(-100%);transition:transform .22s ease}
  .sidebar.open{transform:translateX(0)}
  .hamb{display:inline-flex}
  .scrim{display:block;position:fixed;inset:0;background:rgba(20,30,45,.4);opacity:0;pointer-events:none;transition:opacity .2s;z-index:30}
  .scrim.show{opacity:1;pointer-events:auto}
  .split{grid-template-columns:1fr}
  .grid2{grid-template-columns:1fr}
  /* Keep the tab bar (not a dropdown) at narrower widths — Afiq's ask. The 7
     tabs need ~510px, so below the desktop layout let the bar scroll sideways
     instead of clipping the last tabs; the dropdown twin stays hidden. */
  .segmented{width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch;flex-wrap:nowrap;scrollbar-width:none}
  .segmented::-webkit-scrollbar{display:none}
  .segmented button{flex:0 0 auto;white-space:nowrap}
  /* Filters drop onto their own full-width row, left-aligned under the tabs */
  .filters{width:100%;margin-left:0}
  .filters input{flex:1;min-width:0}
}
/* Narrower than the full 8-col table: drop the least-critical columns (Created,
   then Order ID) so the Customer column stays readable instead of cramping. */
@media(min-width:981px) and (max-width:1150px){
  .thead{grid-template-columns:110px 90px 104px minmax(0,1.4fr) 142px 106px 44px}
  .trow{grid-template-columns:110px 90px 104px minmax(0,1.4fr) 142px 106px 44px}
  .th-created,.tdate{display:none}
}
@media(min-width:761px) and (max-width:980px){
  .thead{grid-template-columns:110px 90px minmax(0,1.4fr) 142px 106px 44px}
  .trow{grid-template-columns:110px 90px minmax(0,1.4fr) 142px 106px 44px}
  .th-order,.th-created,.tord,.tdate{display:none}
}
@media(max-width:760px){
  .thead{display:none}
  #listWrap{border-radius:var(--r)}
  .trow{grid-template-columns:1fr auto auto;gap:5px 12px;padding:13px 15px}
  .tnum{grid-column:1}.badgecell{grid-column:2;align-items:flex-end}
  .row-wa{grid-column:3;grid-row:1}
  .tcust{grid-column:1 / -1}.tprod,.tord,.tassign,.tdate{grid-column:auto;font-size:12px}
  .filters{width:100%}.filters input{flex:1;min-width:0}
  .counts{width:100%;margin-left:0}
}
/* ---------- Phones: stop rows overflowing / zooming the page out ---------- */
@media(max-width:560px){
  /* Filter tabs: keep one row but let it scroll so the last tab isn't clipped */
  .toolbar{align-items:stretch}
  .segmented{width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch;flex-wrap:nowrap;scrollbar-width:none}
  .segmented::-webkit-scrollbar{display:none}
  .segmented button{flex:0 0 auto;white-space:nowrap}
  /* Product / personnel / search: stack full-width instead of squishing */
  .filters{flex-direction:column;align-items:stretch}
  .filters select,.filters input{width:100%;min-width:0}
  /* Settings config rows: wrap so wide controls don't force a 610px layout */
  .set-row{flex-wrap:wrap}
  .set-row .grow{flex:1 1 100%}
  .set-row input[type=text],.set-row select{flex:1 1 100%;min-width:0}
  .set-row .toggle,.set-row .iconbtn{flex:0 0 auto}
}

/* ---------- Desktop: collapsed icon-rail, expand on hover ---------- */
.nav .lbl,.side-user .lbl{white-space:nowrap}
@media(min-width:901px){
  .sidebar{
    width:64px;flex:0 0 64px;
    position:fixed;left:0;top:0;height:100vh;z-index:30;
    overflow:hidden;transition:width .18s ease,box-shadow .18s ease;
    box-shadow:1px 0 0 var(--side-line);
  }
  .sidebar:hover{width:236px;box-shadow:var(--shadow-lg)}
  .content{margin-left:64px}
  /* labels + email: hidden in the rail, revealed on hover */
  .sidebar .bt,.sidebar .nav .lbl,.sidebar .side-user .lbl,.sidebar .su-mail{
    opacity:0;transition:opacity .14s ease
  }
  .sidebar:hover .bt,.sidebar:hover .nav .lbl,
  .sidebar:hover .side-user .lbl,.sidebar:hover .su-mail{opacity:1}
  .nav a,.side-user button{white-space:nowrap}
}

/* ---------- Landing Page setup ---------- */
.lp-grid{display:grid;grid-template-columns:1.1fr .9fr;gap:18px;align-items:start}
.lp-preview-col{position:sticky;top:14px}
.lp-preview-panel h3{margin-bottom:10px}
.lp-preview{width:100%;height:74vh;min-height:480px;border:1px solid var(--line);border-radius:var(--rb);background:#fff}
.swatches{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:10px}
.swatch{display:flex;align-items:center;gap:9px;padding:10px 12px;border:1.5px solid var(--line);border-radius:var(--rb);
  background:#fff;cursor:pointer;font:inherit;font-size:13px;color:var(--ink);text-align:left}
.swatch:hover{border-color:var(--pri)}
.swatch.on{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft)}
.swatch .chips{display:inline-flex;gap:3px;flex:0 0 auto}
.swatch .chips i{width:16px;height:16px;border-radius:5px;display:block}
.swatch .chips .rainbow{background:conic-gradient(#e05656,#e0a83f,#3fae6a,#3f7fe0,#8a4fd4,#e05656)}
.sw-lbl{line-height:1.25}
.lp-custom{margin-top:12px;border-top:1px solid var(--line-2);padding-top:4px}
.lp-custom input[type=color]{width:52px;height:34px;border:1px solid var(--line);border-radius:8px;background:#fff;padding:2px;cursor:pointer}
.logo-row{display:flex;gap:16px;align-items:center;flex-wrap:wrap}
.logo-preview{width:150px;height:76px;border:1px dashed var(--line);border-radius:var(--rb);display:grid;place-items:center;
  background:linear-gradient(45deg,#f4f6f8 25%,transparent 25%,transparent 75%,#f4f6f8 75%),linear-gradient(45deg,#f4f6f8 25%,#fff 25%,#fff 75%,#f4f6f8 75%);
  background-size:16px 16px;background-position:0 0,8px 8px}
.logo-preview img{max-width:140px;max-height:66px;object-fit:contain}
.logo-actions{display:flex;flex-direction:column;gap:8px}
.lp-savebar .btn{width:100%}
@media(max-width:1100px){.lp-grid{grid-template-columns:1fr}.lp-preview-col{position:static}.lp-preview{height:560px}}
.linkrow{display:flex;gap:8px}
.linkrow input{flex:1;padding:9px 11px;border:1px solid var(--line);border-radius:var(--rb);font:inherit;font-size:13px;background:var(--bg);color:var(--ink)}
.linkrow .btn.sm{width:auto;flex:0 0 auto}
.ordbtns{display:inline-flex;flex-direction:column;gap:2px}
.ordbtns .iconbtn{padding:0 6px;font-size:9px;line-height:1.5}
.ordbtns .iconbtn:disabled{opacity:.3;cursor:default}
.ftype{font-size:11.5px;font-weight:600;color:var(--muted);background:var(--bg);border:1px solid var(--line);border-radius:10px;padding:3px 9px;flex:0 0 auto}

/* ============================================================
   Phase 9 — roles + uploads + ticket delete
   ============================================================ */
/* role badge in the sidebar */
.role-pill{display:inline-block;margin-left:7px;padding:1px 7px;border-radius:20px;font-size:10px;font-weight:700;
  vertical-align:middle;text-transform:uppercase;letter-spacing:.3px}
.role-pill.admin{background:var(--gold,#d9a145);color:#0a1a38}
.role-pill.user{background:#e3e9f0;color:#5a6b7d}

/* admin ticket-selection bar */
.tk-adminbar{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin:0 0 12px;padding:10px 14px;
  background:#fff;border:1px solid var(--line);border-radius:var(--r)}
.tk-adminbar[hidden]{display:none}   /* class display:flex must not override the hidden attr (users) */
.tk-adminbar .selall{display:flex;align-items:center;gap:7px;font-size:13px;color:var(--muted);cursor:pointer;user-select:none}
.tk-adminbar .sel-count{font-size:13px;font-weight:600;color:var(--pri)}
.tk-adminbar .spacer{flex:1;min-width:8px}

/* per-row checkbox: absolutely placed so the grid columns never change.
   Hidden entirely for non-admins (no body.tk-admin class). */
.cb-wrap{position:absolute;left:15px;top:0;bottom:0;display:none;align-items:center;z-index:2}
body.tk-admin .cb-wrap{display:flex}
body.tk-admin .trow{padding-left:44px}
body.tk-admin .thead{padding-left:44px}
.rowcb,#selAll{width:16px;height:16px;cursor:pointer;accent-color:var(--pri,#16295b)}
.trow.sel{background:#eef5fd}

/* danger buttons */
.btn.danger{background:var(--danger);color:#fff;border:none}
.btn.danger:hover{filter:brightness(.94)}
.btn.danger[disabled]{opacity:.4;cursor:not-allowed;filter:none}
.btn.ghost-danger{background:#fff;color:var(--danger);border:1px solid var(--danger)}
.btn.ghost-danger:hover{background:var(--danger-soft)}

/* attachment thumbnail in the quick-view drawer */
.dr-attach{margin-top:12px}
.dr-attach-lbl{font-size:11px;text-transform:uppercase;letter-spacing:.4px;color:var(--muted-2);font-weight:700;margin-bottom:6px}
.dr-thumb{display:inline-block;border:1px solid var(--line);border-radius:8px;overflow:hidden;cursor:zoom-in;
  background:#fff;padding:0;line-height:0}
.dr-thumb img{width:120px;height:90px;object-fit:cover;display:block;background:#f2f5f8}
.dr-thumb:hover{border-color:var(--pri)}

/* contained image lightbox */
.lb-ov{position:fixed;inset:0;background:rgba(10,16,26,.82);display:flex;align-items:center;justify-content:center;
  padding:24px;z-index:80;opacity:0;transition:opacity .16s}
.lb-ov.show{opacity:1}
.lb-inner{position:relative;max-width:min(920px,96vw);max-height:92vh;display:flex;flex-direction:column;align-items:center}
.lb-img{max-width:100%;max-height:86vh;object-fit:contain;border-radius:10px;box-shadow:0 20px 60px rgba(0,0,0,.5);background:#fff}
.lb-cap{color:#e8eef5;font-size:12.5px;margin-top:10px}
.lb-x{position:absolute;top:-14px;right:-14px;width:34px;height:34px;border-radius:50%;background:#fff;border:none;
  font-size:22px;line-height:1;color:#33414f;cursor:pointer;box-shadow:0 4px 14px rgba(0,0,0,.3)}

/* danger confirm modal */
.cf-ov{position:fixed;inset:0;background:rgba(20,30,45,.5);display:flex;align-items:center;justify-content:center;padding:18px;z-index:70}
.cf-modal{background:#fff;width:min(430px,100%);border-radius:14px;box-shadow:var(--shadow-lg);padding:22px}
.cf-t{font-weight:700;font-size:16px;margin-bottom:9px;color:var(--ink)}
.cf-b{font-size:13.5px;color:var(--muted);line-height:1.55}
.cf-b b{color:var(--ink)}
.cf-in{width:100%;margin-top:14px;padding:9px 11px;border:1px solid var(--line);border-radius:var(--rb);font:inherit;font-size:14px;color:var(--ink)}
.cf-in:focus{outline:none;border-color:var(--danger);box-shadow:0 0 0 3px var(--danger-soft)}
.cf-actions{display:flex;gap:10px;margin-top:18px}
.cf-actions .btn{flex:1;width:auto}

/* ticket-detail attachment */
.attach-thumb{display:inline-block;border:1px solid var(--line);border-radius:10px;overflow:hidden;cursor:zoom-in;background:#fff;padding:0;line-height:0}
.attach-thumb img{max-width:220px;max-height:170px;object-fit:cover;display:block;background:#f2f5f8}
.attach-thumb:hover{border-color:var(--pri)}